Aurora Improves its Customer Support

Aurora re-organizes its customer support channels to improve the efficiency of the process.

Posted by Aliaksei Papou

We aim to keep a variety of media communication channels to accomodate to various preferences of our community members. At the same time, we don't want this to come at the expense of a slower and less efficient customer support.

Besides improving the customer support process, social chats reorganization will reduce scam and fraud on our social media channels. Remember, Aurora or Rainbow Bridge representatives will never contact you first. The communication channels listed below are Aurora's only official channels. When you are prompted to make ANY steps to solve your issue, please make sure you are talking to an admin of the group.

We hope this change will ensure a better communication between the community members and the Aurora team and every question will be answered within a reasonable amount of time.

Let us know what other media channels you would like to see Aurora on!